FAQ’s & Help

It’s really important that you know how to wear your mask correctly and so that it’s effective in minimising the spread and contraction of diseases. Below are some answers to some of the most commonly asked questions. If you have a question that isn’t answered below, feel free to pop it onto the live chat and one of the M4L team will be able to help you out!

  1. Wash your hands with soap & water/sanitiser before you touch the face covering.
  2. Raise the face covering to nose level, then place the bands around your ears.
  3. Pull the bottom of the face covering down, over your mouth and chin.
  1. Wash your hands with soap & water/sanitiser before you touch the face covering.
  2. Reach back to touch the ear loops. Do not touch the front of your face covering (it may be contaminated)
  3. Lift the loops up, then remove the face covering from your face.
  4. Clean your hands again, using soap & water/sanitiser.
Scientific Experiments have shown that wearing a face covering properly can significantly reduce the droplets and aerosols ejected from a person’s nose and mouth. Science has shown that a suitable well fitted face covering will ensure that very little or no droplets at all will be released into the atmosphere when you cough or sneeze. It is important to wear a face covering properly to reduce the potential spreading of the virus.
No, the face masks that we supply are not CE approved as there are no standards available for Material Face Coverings to be tested against. “There is currently no legal requirement of testing for fabric face coverings therefore they cannot be CE Certified.;
We are unable to accept returns for our re-usable face coverings as they are considered a personal item. They are sealed for health protection and hygiene reasons therefore we cannot offer exchange or return where they have been unsealed following delivery. Our re-usable Face Coverings will only be replaced if defective/faulty.
The Mask is not PPE and does not replace any PPE you are required to wear in your workplace. Face coverings are not classified as PPE (personal protective equipment) which is used in a limited number of settings to protect wearers against hazards and risks, such as surgical masks or respirators used in medical and industrial settings.
Please check the current government (www.gov.uk) and local health authority website for the latest information re face coverings.
For those who suffer with asthma, wearing a face covering may be uncomfortable and could make it feel harder to breathe. Please check government and local authority health guidelines as there are exemptions for those with age, health or disability reasons.
  1. OEKO-TEX is an independent testing standard for textiles.
  2. OEKO-TEX is one of the world’s best-known labels for textiles tested for harmful substances. It stands for customer confidence and high product safety.
  3. These Face Coverings have achieved certification for direct skin contact.
It is vitally important that we keep surgical and respirator masks (N95 equivalent) available for the front line services.